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Usage & Billing

If your organization pays as it goes, Usage & Billing is where the money lives: the balance, what it went on, how to add more, and the alerts and limits that keep spending in check.

Available on request

Usage & Billing appears only for organizations on usage billing, which our team switches on. If your organization doesn't have it, the page says Usage & Billing isn't enabled for your organization. Talk to us if you'd like it.

Opening the page​

Open your account menu at the bottom of the rail and choose Usage. Org owners also find Usage & Billing in the Organization group of Settings.

Who sees what:

  • Org owners see everything on this page: the balance, the spend, and the Billing section with top-ups, auto-recharge, alerts, member limits, billing history and statements.
  • Other members see the balance and spend only if an owner has opened the page to them. Otherwise the page says Your organization's owner manages Usage & Billing. Members never see the Billing section.

To open the page to members, an org owner goes to the Settings tab of the Organization page, Permissions, and sets Who can open the Usage page to All members. The default is Org owners only. The bottom of the Usage page says which applies, with a link to change it.

How you're charged​

  • Everything is in US dollars. You see what each run cost.
  • A run is one thing someone launched: one check on one document set, one chat message, one comparison or comment closure job, or one uploaded document being processed. A checklist of 50 checks is 50 runs.
  • Every kind of work is priced the same way: what the run actually uses, at one rate that is the same for checks, chat, comparisons, document processing and everything else. There is no fixed fee per run and no per-run maximum.
  • A run's rate is fixed when someone presses Run. A later rate change never re-prices past runs.
  • Some work is never charged:
    • Runs that fail because of a problem on our side.
    • Work our team does in your projects.
    • When you cancel a check run, the check stopped part-way is free. Checks that had already finished are charged.
  • A chat message you stop part-way is still charged for what it used.

Your balance​

The card at the top shows how much is Remaining, how much has been used, and a bar. The bar turns amber once the balance is at or below your highest alert amount, the same point at which the balance banner appears, and red when the balance is used up.

Credit our team adds to your account is spent before money you've paid in, so the paid part stays refundable. No credit expires.

When the balance runs out​

When the balance reaches zero, new work can't start. Anything already running finishes, and its cost still comes off the balance, so a balance can end up slightly below zero.

  • An org owner sees You've used your full balance. Anything already running will finish, but new work can't start until you top up, with a Top up button.
  • Other members are told to ask an owner to top up.

A banner at the top of every page warns everyone when the balance is getting low and when it has run out. Owners see the amount left; other members see only that it's low and that the owner has been told.

If our team has given your organization a grace period, work keeps starting while the balance is used up, and the banner says so. Top up before the grace period ends.

Spend​

Below the balance, everything you've spent, in US Eastern time (the page says Times in ET).

  • Filters: a date range (This month, Last month, 30 d, 90 d or Custom) and Member, Project, Area and Team. The filters are kept in the page address, so you can bookmark or share a view.
  • Spend: a chart of spend over time, grouped by Day, Week or Month.
  • Breakdown: totals by Member, Project, Area, Team or Check/checklist. Click any row to see the runs behind it. All runs lists every run in the range.
  • Download CSV in the runs list exports the same runs and totals you see on screen.

The areas are QA/QC checks, Custom checks, Chat, Checklists, Codes, Spec audit, Comment closure, Shop drawing review, Comparisons, Document processing and Other.

Topping up​

Org owners only. In the Add more card, pick an amount or type your own, then Top up. You pay by card or Link on Stripe's secure checkout page, and come back to Usage & Billing when you're done.

  • Each payment has a minimum and a maximum, shown under the amount box. For a larger payment, talk to us.
  • The amount is added as soon as the payment clears, usually within a few seconds. The page says Payment received when it lands.
  • Tax, where it applies, is added at checkout on top of the amount. The tax is not added to your balance.
  • Tick Save this card for auto-recharge to use the same card for auto-recharge.

Unused money you've paid in can be refunded. Talk to us to ask.

Auto-recharge​

Org owners only. Auto-recharge tops your balance up from a saved card, so work doesn't stop when it runs low.

  1. Save a card, or tick Save this card for auto-recharge on your next top-up.
  2. Tick Turn on auto-recharge.
  3. Fill in When the balance falls below ($), Add ($) and Monthly cap ($), then Save auto-recharge.

How it behaves:

  • The Add amount follows the same limits as a top-up, and can't be more than the monthly cap. The monthly cap has a maximum too; the card tells you if an amount is out of range.
  • After a charge, the next one waits at least 10 minutes.
  • When the next charge would take the month past your cap, it is skipped and auto-recharge pauses until the 1st. The cap resets on the 1st of each month, US Eastern time, and refunds don't add room back.
  • If your card is declined, auto-recharge pauses and owners get an email. Save a new card with Update card to resume it. Until then the balance can run out like any other.

Low-balance alerts​

Org owners only. When the balance drops to one of your Low-balance alerts amounts, we email your organization's owners and show everyone the low-balance banner.

  • You start with two: one for a low balance and one for when it reaches zero.
  • You can have up to three.
  • Each alert sends one email each time the balance drops past it. If you remove the zero-balance alert, owners get no email when the balance runs out.

Member limits​

Org owners only. Member limits caps how much each person can spend in a calendar month.

  • Organization default applies to everyone without a limit of their own. Owners are exempt unless they set a cap on themselves.
  • For any member you can Edit their own limit, Use the default, or choose No limit for this person.
  • Owners can Set a cap on myself. Only that owner can change or remove it.
  • A change applies to the next thing the member starts.

What counts: everything billed for a person this month, US Eastern time: the work they started, plus any other usage recorded against them. It is the same figure their row shows in the Breakdown by Member for this month. Free runs don't count, and neither do automatic runs nobody pressed Run for, such as syncs and scheduled runs. Those come off the organization's balance only. Limits reset on the 1st of each month.

What members see:

  • Members see how much of their own limit they've used as a percent. Their limit is never shown to them as an amount.
  • If Who can open the Usage page (Organization settings, Permissions) is set to All members, members also see the organization's spending in dollars on the Usage page, including what each member spent, and dollar estimates before a run.
  • At 80% they get a one-time notice. Owners get an email at 80% and at 100%.
  • At 100%, new work they start is blocked: You've reached the monthly limit your owner set. Ask them to raise it. Anything already running finishes.
  • A blocked member can press Request more once a day. Owners get an email, and the member's row on the Member limits card shows Requested more until an owner changes the limit or presses Dismiss.

Billing history​

Org owners only. Every change to the balance, newest first, with its Date, Type, Amount and Tax. Types include Opening balance, Credit (added by our team), Top-up, Auto-recharge, Refund and Adjustment.

Statements​

Org owners only. One PDF statement per calendar month (US Eastern time), with the month's closing balance. Statements are emailed to org owners about a day after the month ends, and you can Download PDF any past month from the Statements list at any time. Your first statement appears once your first month has ended.

Cost estimates​

Available on request

Cost estimates are switched on per organization by our team.

With estimates on, the places you start work (running checks or a checklist, comparisons, comment closure, shop drawing review, chat and uploads) show an Estimate before you press Run: a range based on your organization's recent runs, or a typical range for that kind of work when there aren't enough of them yet.

An estimate is not a quote: you're billed for what the run actually uses. Members with a monthly limit also see roughly what share of their limit the run is likely to use.